Based on ratings out of reviews. Compare Online Brokers Research top Online Brokers recommendations on ConsumerAffairs. Etrade shut down my Etrade account without explanation. I had a grey sheet penny stock and Etrade said "Either transfer your shares or we will sell your shares automatically.

I cannot sell my shares as on the grey sheets. It is not possible. Etrade did find the shares when they sold them for me. Etrade also will not reimburse me for the cost of the trade s to acquire the shares. Something is going on illegal here imo since Etrade will not divulge the reason why they shut down my account.

They also found shares I could buy out of thin air even though there was a seller wanting me to buy their shares which did not happen. The company MIKP is not selling shares so where is Etrade getting these shares. The Etrade traders claimed they did a workaround to get me the shares. Worst experience of any brokerage out there.

Sunday, I logged into my account and discovered that all 3 of my accounts had been frozen. I am lucky that I discovered the fact two days after they froze it. I got grilled to the nth degree by their rep and manager--very private and intrusive questions way beyond the questions they have asked in the past when needing to verify my identity beyond the 8 question list.

E*Trade Review - Online Stock Trading - gyranasoreso.web.fc2.com

These were questions to uncover a crime but no crime had been committed. Although the reps were evasive, I could tell that some wire transfers I made to buy and sell property were being viewed as "suspicious activity" and that they were getting ready to submit a SAR or perhaps had already done so. No one I spoke to could tell me what was going on. In fact, I asked the manager on duty what department was reviewing my information and who could I talk with to resolve the matter and re-activate my account.

He claimed arrogantly that "he" was the top level on duty for the day, and there was nothing else I could do. Well, I called back and got a very nice rep, and he immediately gave me the information for the activation department.

Why couldn't the manager have provided me that info? I did call the activation team this morning, but still no one can tell me when my answers and documentation will be reviewed and when my account will be re-activated. I am traveling all day tomorrow and have no access to my funds.

And I am also a cancer patient who has to pay for appointments out-of-pocket. I feel completely powerless and resent the way I was treated. I am very concerned about getting access to my account back. I have a significant amount of deposits with them. Rolled my K into E-trade, a relatively large amount. Shortly after applied for a loan. Was told it would take business days It will take business days to receive the funds from the loan This company is a Time fabric oddity.

Every step of every process takes business days and after you've waited and worked for business days, guess what? It will take business days longer for whatever step is next. I don't think they could handle a ham sandwich if they were spotted the bread and the cheese. Let alone hundreds of thousands of dollars in personal investments.

Tried to speak to a supervisor, was told there was only one available. They asked if he could call back, I said, "let me guess it will take business days! Out of courtesy, I informed my account manager I was transferring to another company. After a few weeks, I found out they were lying to me. I called my rep and he assured me they were sending the check that day.

Long story short, they NEVER sent the money and lied to the rep and me. The span of time was March 15th until May 2nd when they finally sent a check and debited my account. This is a crime! My rep has been wonderful and now will have to suffer as the lying and deceitful practices has forced me to move my account and that of my spouse.

I will not put up with this and suggest you don't either!!! Something seemed off and I asked the customer service rep if a recent company merger had been reflected correctly with the corresponding shares in my account.

The rep told me he had found a discrepancy and would need to do a manual update. I thought I hit the jackpot! After so many months of watching my shares lose money with this company, I thought I finally got a break and finally made a profit. He mentioned that I may have noticed that the cost-basis was set to 0. I did not notice the cost-basis was set to 0. I can't afford to lose that much money.

They weren't considerate enough to inform me that they were in my account after the timeframe they had specified. They should have told me when they were going to be in my account and for how long - and also to let me know when it would be ok to go back into my account.

I would be grateful to just break even. Why should I pay for their mistake and negligence?! My account history shows that I'll let my stock shares pretty much die before ever considering selling them off as losses. I always have hope that they'll come back to life eventually.

How do I know I can trust these reviews about eTrade? For more information about reviews on ConsumerAffairs. Had very bad experience with their customer service. They make system complicated for us simple people to understand. I do not do taxes or stocks for a living. I am an engineer and would like to stay that way.

They put my residency status as foreign national when I have been working here for seven years. When I asked them about it and kindly requested to amend it, they completely disowned the problem. Redirected it to be my problem and refused to help me at any cost. Unfortunately, I have to deal with this problem as-is. Morgan Stanley would never do this. I have traded for a few years now with Etrade.

I understand there are risks involved in the market.

ETRADE Review

As a beginner I was led to believe that you can invest your money and hope to see some sort of gains. After these few years I have learned how manipulating Etrade's platform is.

The sad part is they call you a customer elite when you have met a certain amount of trades but when you lose money or need any assistance you're not so elite anymore. Don't be surprised that it is this brokerage firm involved in taking parts of your funds. Every issue I have ever had has never been properly resolved. I have given up on this company and will be closing my account due to what's left. They may call their strategy a self direct platform where you are responsible for every trade you make but it's actually nonsense.

If you deposit money to a brokerage, trust that it will be safe, pay for every trade you make you would think they will guide or help you during your experience of trading. Etrade is not that type of brokerage that will help you. They will never send a red flag on purchases that may delist or expire. If they were smart enough to design such a platform then they would have designed a system from making highly risky stocks marginable or stocks that will expire tradeable.

I have lost so much respect and time for them. Please save yourself the time and "hard earned" money from ever investing in the market or any brokerage firms such as Etrade. These firms are not around marketing to us for our best interests.

It's "your money" that they want!!! After being with E-Trade over 20 years I had not traded in the last couple of years because of investments targeted by the OOovvvomitt administration coal companies to be frank. I decided to set up a traditional Ira and for some reason which they would not tell me they had decided to end our business relationship as they state it. After wasting countless hours talking and being on hold and BS so called customer service I was told the reasons are in the mail?

They can't even be decent enough to tell you texting or by the phone. And behind the scenes closing all my accounts without even telling me! Evidently you are only valuable to E-Trade when you are still worth tens or hundreds of thousands of dollars. Where was this attitude when I was shoveling day trading money for decades to E-Trade?

They use you like a wet rag and throw you out like yesterday's news without even telling you anything. Not man enough to do it even behind a keyboard. Btw they lied about the reasons being sent in the mail! I still have not received that yet previously promised! E-Trade is as crooked as they come.

We sent it a notarized letter and they canceled the correspondence with the explanation they don't accept Mexican notaries. My US Bank accepted the Mexican Notary. I tried to speak with their legal, but they won't unless you are an attorney. I also used it for everything.

In the last three years when there was funds they would bounce a check. Since they are not local I would deposit funds using my cellphone. I deposited a check that I had no idea was a fake check and they locked ALL my accounts up and I could not get any funds. They kept my funds locked up—which I had 2 times the amount that would cover the check in the account—for almost a month!

When I called them they would tell me one thing and do another. They were not honest. I finally asked them to close the accounts and they said they already had and mailed me the checks. It took me 3 weeks to get any funds and I had to borrow due to using them and not a local bank. You live and learn but they were the worst financial and brokerage institution ever! I found a local person who is wonderful. Trying to make trades with their representatives is a nightmare.

They often talk so much and for so long that the prices have gone up by the time they finally push that buy button causing loss over and over. I had 2 accounts. One morning I was trying to use one of them and had no access to my own money for over 8 hours while they were updating or some excuse.

They do not return calls, have little to no expertise in even simple things like stopping a check protocol. Worst banking and worst trading experience of my life. I stopped trading with them ages ago fearful of keeping any large amount of money in their bank after numerous mistakes and false information received. For convenience I still use them for a monthly auto pay and take that out immediately and put it into a bank. I know, mistake after mistake.

Once I stopped a check and had to send in a letter to continue the stop payment for 6 months. They kept saying they didn't get it no matter how many times I faxed it. Finally I had to close that particular account just so that vendor wouldn't cash the check. A year later they told me "oh ha ha ha. We seem to have applied that stop payment to allstate" anyway so I know better than to keep anything over a nickel there and blame myself mostly.

Chase manager spoke on the phone for an hour with an idiot who kept giving false information and today, 5 days later I still do not even have provisional credit. Etrade I advise be reported to the Consumer financial protection bureau and the BBB and any other reviews you can as I feel it is my responsibility to tell others about them.

Once I get my money I will finally close the accounts but will never stop leaving reviews when and wherever I can about Etrade and individuals who impeded the return of the money Etrade stole from me. The brokerage account opening went fine, but it took over a month to get my IRA rolled over to them. I kept being given misinformation. I would get secure messages saying everything was complete, then get request for more info, etc. Everything with the brokerage account was very smooth until November Using the mobile app, my preferred trading method, I placed a buy order, it failed with no messages whatsoever.

It finally worked on the 3rd try. The price increased and I initiated a sell. It failed with an error message Connectivity issues. I tried 2 more times, same error message.

Meanwhile the price had dropped significantly.

They actually implied that the issue must have been on my end. They insist that they checked with their technical team, and found no issues. Being a technical person myself working with AIX, Linux, WebSphere, etc , I find it hard, if not impossible, to believe their technical staff found no issues whatsoever. At the very least they should have found the message connectivity issues within a log somewhere on their servers since it was their app that produced the message.

It should have been in an error log, java log, application log, firewall log, proxy server log, splunk, etc. It should have been somewhere since it was produced by their app, but they will take no responsibility. Account was initially established as placeholder or institution of our company stock option plans. I have plenty of free flowing cash that is available cash on hand not tied to stock investments.

For the past 3 years every time I write a check out of this account the check is returned by the merchant, business, dealership, even my other banking institution BOA has returned the checks. I am out of options and do not know what to do. This is ruining my credit, my credit worthiness and is awful embarrassment each and every time this occurs. This is serious and the checks have ranged from a couple hundred dollars to thousands.

For the past month my password seemed to be suddenly wiped out in their system. Almost every morning I would have to call to ask for a password reset. They explained nothing is wrong with their system. Then 2 weeks ago I could not log on at all. Very obvious there was a system error because people were complaining on Twitter of the same issue.

By the time I logged on 4 hrs later I was out 3, Angry and frustrated yet Etrade would do nothing. The week after I had a direct deposit coming in for 10,k I tried to log on my account and pay bills.

Once again log in disabled. Called customer service and they reset the password. The reset did not work. I called back again and to my shock the rep said my account was closed and no explanation was given. They said my direct deposit was returned. I was freaking out because my debit cards were linked with them and I was without any living money.

Now I had checks being that were going to bounce. This stupid company whom I have been with for 10 yrs defrauded me.

I can't believe how this is legal. How can a company shut you down, no warning nothing. Put a hold on your direct deposit and refuse to speak to you other than a letter will be in the mail. I can't access nothing. Not even my own statements and trades transactions I need for tax purposes. It's been 4 days now and I still do not have my paycheck. This is the worst company. I have had it. Do not USE THIS COMPANY. Why are they closing customer accounts suddenly?

I'm also making a complaint to every agency I can. This is just wrong! I spoke to the customer service whether I can sell short and buy to cover on the same day. I deposited the fund on the day which made my overall balance more than 25K. He replied yes and absolutely.

When I tried to cover it up. It said I cannot do it. When I spoke to the other customer service "He said I cannot do it". I just made the trade only after getting the first customer service rep word. No one helped, one guy said he will listen to the tape and return back the call.

I lost a lot of money on the same day.

I don't want to be with them with the rest of my life. I was never contacted nor received any email, no phone, no mail. Stay away from this website. They are scammers and thieves. E-trade cancelled my business account with no warning. Their communication is very poor. Do not trust them with your money or your business. I see from many web reviews that I'm not alone in this fate. They claimed they try to reach us by mail that they be closing the account, however we never ever received the mail.

There was a 10K balance which they claimed was issued back to us with a closing letter. Again, we never received any mail. When I asked them why they did not call or email us, they simply replied that emails get hacked. So informing us by email that our account will get closed will help hacker how? They put me on hold and told me, "We understand your frustration," but unable to help me.

I asked them to send me the statement by email and they said they can only do it by mail. No email, no phone call, and no electronic statement? It makes no sense why investment company that holds 10K of individual money with zero activity refuses to keep the money but rather decides to close the account. If that is not a red flag, I don't know what is. I have been more than 5 years trading, never made money and lost my hard earnings.

They know when a stock will go up and down. They know how to trick you to add more than your capital out of tricky market and company news then forfeit everything without your choice.

TradeStation Review: Account Fees, IRA Investing, Trading Cost

Finally will start keep calling you to cover your debits. Their customer care representative are not knowledgeable. I made a mistake in transferring my account to another trading firm.

I thought that would move My ESPP account, but ETRADE did not move my ESPP account. So after this incomplete transfer they restricted my account for months until I send rescind form. Now I have sent the rescind form still it has taken more than 3 working days.

Customer care do not know says it will take some time, they won't give accurate estimate. They take you to cleaners with their 1.

You will end up in a very unfortunate situation. They create confusion and lie to keep you. Beware and leave if you're unfortunate enough to trust them.

I had a stock trading account, checking and savings account. The debit cards I have are expiring. I called in to request new debit cards and received a letter that they're closing all my accounts with no explanation. Now I have to redo a lot of work because of the geniuses on staff. This company obviously does not care about their customers.

I would recommend no one ever do business with them. Use a financial institution that values your business Found 10k check from E-Trade.

They quickly said no records that far back, nothing they can do and that was it. Waited a week and called again. You have 10k of my money. Could I at least have a conversation about it instead of being just dismissed? I got the feeling that they just do not want to be bothered. Had a situation like this in the 90's with a real estate deal. They shorted by a little over 11k.

Found an attorney who specializes in this type of thing. C but cost me a third of the money but at least he got the money. Guess I have to find an attorney for this E-Trade situation as well. Yet I just opened and traded with a new Fidelity account Then they decide they won't even send my money back and the person in charge of the department can't be reached via phone. Then these idiots put me on hold for 30 minutes at a time. The worst, most unprofessional, idiotic company I have ever dealt with As a broker I also worked for them for about two weeks.

Worst broker in US imo and also for many others seen here. But my old school way of checking bank reconciliation helped me catch those thieves. The funny thing was the transaction amount was accurate but calculation was bucks short. When I complained afterwards, they apologized and refund after 2 working days but what if I don't catch it?

It's very hard for me to check everything as it takes a lot of time. I called them because when I went to open a new checking account my social security number came up with a fraud alert to someone else's name and address. When I called them they sent me to different people and refused to help me get to their fraud department.

I asked to talk to someone in charge and the person I was talking to also refused to let me talk to someone else. He pretty much demanded I send my social security card, ID and whatever other personal info to verify I was who I said I was. I already have a fraud alert because of them and they want me to send them more personal info without talking to the proper department and without knowing what actually happened.

I mislabeled my acct. I thought to protect to keep my computer acct. When I went to correct my error they refused to accept my excuse. I filed a complaint with FINRA. Surprise surprise they sided with E-TRADE. So this senior citizen is now broke and no retirement possible. Hell even Madoff clients got their money back and you people at E-TRADE don't like the truth.

Sue me you cowards. Further, I made an additional 15 requests for a statement. For example, Chase, Bank of America, etc Their "secure customer message center" was a complete failure.

It never fulfilled any request for the statement, yet, it marked all my requests as "fulfilled" and "closed". I made 15 requests all resulting in "no statement". Each time I made a request, it clearly and concisely requested an account statement with an account number to be sent to both my email and home addresses. Finally, corporate sends the statement via mail, however, does not send it by email as requested in all 15 requests.

Your customer service was totally dysfunctional and you should be ashamed and embarrassed. My funds will live elsewhere! I established a partnership account with Harris Direct in the late 's. Etrade purchased Harris Direct in In the course of the transfer, they fouled up the registration of the account and locked me out saying I did not have authorization even though the name of the partnership is "my name" Investments and the address and phone number for the account were my home address and phone number.

I managed to gain access to the account online but 10 years later when I went to add checking to the account they again said I was not authorized to access the account.

It was suggested that I set up a new account. I went through the hassle of setting up a new account including having family partners living all over the country sign the application. Next they tell me they can't verify my tax ID for the partnership. They have been sending me 's for this same partnership for over 10 years!!!

I searched through my records to find the IRS' EIN notification letter from and sent to Etrade. They came back to me a week or two later and said they couldn't verify my address because the address on my year EIN notification letter was different than the address on my new application. Again, I am using the same name, address, phone number and federal ID for the new account as the existing account that Etrade has held for over 10 years.

It's been months and the new account is still not open. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

Their online trading platform offers both a simple, easy-to-use interface as well as a more detailed and complex system for more advanced investors. Terms of Use Your use of this site constitutes acceptance of the Terms of Use. Advertisements on this site are placed and controlled by outside advertising networks. See the FAQ for more information. Partner with ConsumerAffairs for Brands If your company has a page on our site, we invite you to sign up for a Starter Account today to respond to your customers directly.

Alternatively, you may call us at The information on this Web site is general in nature and is not intended as a substitute for competent legal advice. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Menu Consumer News Buyers Guides For Businesses Write a review Search. Click to learn more. Home Financial Services Online Brokers Last updated: Compare Online Brokers Research top Online Brokers recommendations on ConsumerAffairs Compare Companies.

Are you this business? Learn about ConsumerAffairs for Brands! Timothy of Jefferson, WI on June 6, Kathleen of Berkeley, CA on May 15, Jay of Allegan, MI on May 5, Linda of Annapolis, MD on April 25, We require contact information to ensure our reviewers are real.

We use intelligent software that helps us maintain the integrity of reviews. Our moderators read all reviews to verify quality and helpfulness.

Join the ConsumerAffairs Community! Pranay of Redmond, WA on April 16, John of Bronx, NY on Feb. Mark of Candler, NC on Feb. Whitney of Laredo, TX on Jan. Kimberly of Lexington, NC on Jan. Michele of Monroe, NY on Jan. John of Maple Heights, OH on Dec. Sheila of Cypress, TX on Nov. Sab of Utica, NY on Oct. HSI of Honolulu, HI on Sept. Nael of Westland, MI on Aug. Pradeep of Santa Clara, CA on Aug. R of Los Altos, CA on June 2, Eric of Abington, PA on May 31, Gary of Villa Park, CA on April 24, LC of Suck Trade, CA on April 18, Salman of Miami, FL on March 4, Renee of Appleton, WI on March 2, Barbara of Huntington Beach, CA on Feb.

MICHAEL of Punxsutawney, PA on Jan. They do not need to provide any personally identifiable information to receive the recommendations. Account holders can also access tools like watch lists and advanced searching to screen stocks for their portfolio. The Knowledge Center section of the site has information articles and videos designed all types of investors.

It offers more advanced tools and data for experienced traders. Thumbs up if you found this page helpful people found this page helpful. Home Brands Blog About Us Contact Us. FAQ Terms of Use Privacy Policy We are Hiring! Write a review Home Consumer News Buyers Guides For Businesses Log in.